Refund & Exchange Policy

Last Updated: July 11, 2025

At Engaged Chocolates & More, we take pride in offering high-quality chocolates. Because our products are perishable, we follow a strict no-refund policy with limited exchange options.

❌ No Refund Policy

• We do not offer refunds on any order, including single-piece or 3-piece chocolate bars.
• Refunds will not be issued under any circumstances unless officially approved by management.

✅ Exchange & Replacement Eligibility

We offer exchange or replacement only if:

• You received the wrong product
• The chocolates arrived damaged, melted, or broken

📩 To Request a Replacement

Email us at care@engagedchocolates.com within 24 hours of delivery

• Include:
  • Order number
  • Photos of the item and packaging
  • A brief explanation of the issue

⚠️ Claims without photos or raised after 24 hours will not be accepted.

🔄 Replacement Process

• Approved claims will be processed within 5–15 business days
• Customized or limited-edition products may take longer
• We reserve the right to limit replacements in suspicious or repeated cases

⚠️ Important Notes

• Products must be unused and in original packaging
• No exchanges for taste preference or change of mind
• All orders are final once confirmed

Contact

📧 care@engagedchocolates.com
📞 +91 76001 91962
📍 First Floor, Shop No. 136, Prism Complex, Opp. Bus Station, Junagadh, Gujarat – 362001